Shop Policies
Welcome to Japan Sea Glass. By accessing our store (https://japanseaglass.com) and purchasing our raw, authentic sea glass discoveries, you agree to comply with and be bound by the following store policies.
1. Product Authenticity & Natural Variations
Every item listed in our catalog is a genuine, raw, ocean-tumbled sea glass fragment discovered on the shores of Ussuri Bay. Because these are historical artifacts shaped over decades by the sea, variations in size, asymmetry, internal design patterns, and dense velvet frost are entirely expected. These natural characteristics stand as the ultimate physical proof of natural origin.
2. Cancellations
- Cancellation Window: We accept order cancellations within 24 hours of purchase. If you need to cancel your order, please contact us immediately at mail@japanseaglass.com.
- Shipped Orders: Once your order has been prepared and dispatched to the international airmail service, the cancellation window closes, and the order cannot be canceled.
3. 14-Day Return and Refund Policy
To fully comply with international consumer protection standards and ensure a secure shopping experience, we offer a structured return policy:
- Return Window: International buyers have 14 calendar days from the date of delivery to request a return.
- Item Condition: To be eligible for a return, your sea glass fragments or jewelry must be in the exact pristine, raw, and unaltered condition in which you received them.
- Return Shipping Costs: Collectors are entirely responsible for paying their own international shipping costs for returning items. Original shipping costs are non-refundable. If you receive a refund, the exact cost of the initial shipping will be deducted from your total refund amount.
- Refund Processing: Once your return is received, inspected, and verified by our team, your refund will be automatically processed back to your original PayPal account within 3 to 5 business days.
4. Lost, Damaged, and Undelivered Shipments
Every order is securely packed to ensure safe transit across the ocean.
- Damaged Items: In the unfortunate event that your item is lost or arrives damaged during shipping, we will issue a full refund or a replacement. Please contact us within 48 hours of delivery with photos of the damaged package at mail@japanseaglass.com.
- Incorrect Address: Please be advised that no refunds will be issued if an incorrect or incomplete shipping address is provided by the buyer.
- Unclaimed Parcels: Refunds are not available if the shipment was successfully delivered to your local post office but you failed to retrieve it, refuse delivery, or did not arrange for a redelivery with your local postal service.
- Re-Shipment: In the event that a parcel is returned to us due to being unclaimed, the buyer will be responsible for paying the shipping cost again to initiate a re-shipment.
5. Customs, Import Taxes, and Delivery Delays
- Import Taxes: Customs fees and import duties are entirely free for our customers in the United States, Canada, the United Kingdom, and Japan.
- Other Countries: For other eligible international destinations, import duties, taxes, or local customs fees may apply and are the sole responsibility of the buyer.
- Postal Delays: While we dispatch all orders promptly within our handling time, Japan Sea Glass is not liable for operational delays caused by international postal services or local customs clearance procedures.
6. Need Help?
For any questions related to refunds, returns, or order tracking, please contact our support team at mail@japanseaglass.com or via our dedicated Contact Us page.
